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Privacy

The personal data you provide are processed by the city of Antwerp, Grote Markt 1, 2000 Antwerpen. Digital communication and services are the starting point for the city of Antwerp. We respect your privacy. You read more about it here.

1. Privacy

1.1. Why a privacy policy?

The city of Antwerp considers the protection of your privacy important. The privacy policy provides you with insight into how the city processes your data.

1.2. Privacy Principles

The principles underpinning the urban digital strategy also apply to the city's privacy policy:

  • the user is central: you, as a user, remain the owner of your data. If you do not want the city to use your data or link information, you can always indicate it. However, if you want to enjoy certain services, it is inevitable that the city requests data. The necessary data are then used as part of a better service; Of course, provided compliance with the relevant legal standards
  • The city wants to communicate with you in the most personalised way possible: if the city requires data, that is to offer you an efficient and personal user experience. Personalized communication makes the information more relevant to you. If the city knows your age or interests, for example, the city can provide you with more targeted information and also in the way you prefer, e.g. via email, SMS or via a notification;
  • Everything is connected: surfing behaviour, preferences, use A card, they are all sources of interesting data, data that can improve the efficiency and relevance of urban services and communication. Combining these with each other increases your ease of use. Only it is your choice whether you want all this information to be linked;
  • digital is transparent: the city uses your data in full disclosure, indicates when and why certain data will be used.
  • Pursuant to Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, you have a right to communicate or improve your data. You can exercise these rights by contacting us viainfo@visitantwerpen.be. You also have the right to lodge a complaint with the supervisory authority, in particular the Data Protection Authority, if you believe that your data is being processed incorrectly.

    More information about the Federal Data Protection Authority, the Privacy Act and the General Data Protection Regulation can be found athttps://www.dataprotection authority.be/.

1.3 Protection of your data

Naturally, the city takes all necessary precautions to protect your data as best it can. The city also does not share or provide your information with or to other organisations or bodies unless we are legally required to do so or if you consent to do so.

Was there fraud or hacking involving personal data that are kept by the city? Or did you see that data being distributed somewhere wrongly? Please contact us viainfo@visitantwerpen.be.

2. Responsibility for content

This is an official website of the city of Antwerp. The city is responsible for the content of this website. The city is not liable for the possible restrictions of the Internet in itself. The coordination lies with the Business Unit for Business and Urban Marketing. The city is committed to providing the information as correct, current and relevant as possible.

If you encounter errors or outdated information, the city appreciates that you let us know viainfo@visitantwerpen.be.

The city is also not responsible for the content on other websites with which this website is linked or referred to.

The city takes all necessary precautions to protect this website from and to protect from viruses, computer code that is deliberately used wrongly or other malicious actions that could damage your computer system. Any attempt to crack this website, to infect it with viruses or other malpractice is considered by the city to be a crime. In any infringement of this, the city will file a complaint.

3. Copyright

The city owns all information, including images and logos, provided on this website. For the use, distribution and/or reproduction of photo or video material and graphics, prior written consent must be requested.

4. Accessibility

Given the city's focus on digital communication, antwerp.be is accessible to as many Antwerpers as possible. Under the term 'e-inclusion', the city has taken a number of initiatives to ensure that accessibility. During the development phase, the city had user tests carried out by Antwerpers with little or no digital experience. There are also regular qualitative and quantitative surveys of (parts of) the website.

Also blind and partially sighted subjugated the site to tests with its own reading and enlargement software. We're working towards theWCAG 2.1 AA standards.

5. Your comments

You can respond or ask questions to:

The city likes to read your comments. Positive or critical, it testifies to your involvement in the city. However, political, offensive, sexist and discriminatory reactions do not fit. Keep it polite. So use an appropriate tone. If you do not comply with the above principles, your response or question will be removed.

The editor can also publish your response in one of other communication channels.

6. Your rights

Pursuant to the Regulation (EU) 2016/679 of 27 April 2016, the so-called General Data Protection Regulation, you have a right of access, improvement and, where applicable, the deletion of your personal data. For the exercise of these rights, please contact informatieveiligheid@antwerpen.be.

You also have the right to lodge a complaint with the supervisory authority (theData Protection Authority), if you find that your data would be processed in an incorrect way.

35 rue de la Presse

1000 BRUSSELS

Tel. 02/274.48.00

Fax. 02/274.48.35

contact

If you have any questions about the processing of your personal data as described in this statement, you can always contact our Data Protection Officer, Ms Anne Baré, via informatieveiligheid@antwerpen.be.

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