Terms and conditions

General Terms and Conditions of the Antwerp City Pass

1. The Antwerp City Pass is strictly personal and not transferable.

2. In periods prior to and during temporary exhibitions or maintenance works it is possible that permanent collections in museums and attractions cannot be visited. Such unavailability does not entitle the Antwerp City Pass to full or partial reimbursement.

3. Unless otherwise stated, the discounts apply to the standard adult rate. Discounts and benefits cannot be combined with other offers. Products and services included in the Antwerp City Pass cannot be exchanged for cash.

4. In case of loss or theft, the Antwerp City Pass cannot be replaced or refunded.

5. Any fraudulent use or strong suspicion of fraudulent use of the Antwerp City Pass by the cardholder leads to deactivation of the pass.

6. The city of Antwerp cannot be held liable for damages or accidents arising from products or services offered through the Antwerp City Pass.

7. The city of Antwerp cannot be held liable for damages or costs arising from the failure or failure to provide a service or product from the Antwerp City Pass Guide by the provider.

8. The city of Antwerp cannot be held liable for damages or costs of any kind linked to the use of the Antwerp City Pass, or with information provided by the cardholder.

9. The forgery of the Antwerp City Pass is prohibited and will be prosecuted.

10. Privacy Principles
    Digital is transparent: the city uses your data in a transparent way and informs you when and why certain data are used. In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, you have the right to inspect and improve your data. You can exercise these rights by contacting us at info@antwerpen.be. You also have the right to lodge a complaint with the supervisory authority, in particular the Data Protection Authority, if you believe that your data is being processed incorrectly.

Protection of your data
The city takes all necessary precautions to protect your data as best it can. In addition, the city does not share or provide your data to other organisations or bodies, unless this is required by law.

Privacy and e-stop shop
Official documents requested through the e-mail office will only be delivered if your identity and your relationship with the parties concerned can be established in accordance with the law of 30 July 2018 on the protection of individuals with regard to the processing of personal data.

1. Comments on the Antwerp City Pass or its sale should be written to Visit Antwerp, Grote Markt 1, 2000 Antwerpen or via info@visitantwerpen.be.

2. The city of Antwerp reserves the right to change these terms and conditions.

3. All information is provided as known by the city of Antwerp at the time of inclusion in the guide, subject to changes and possible input errors.