Accessibility - Antwerp City Pass

What is digital accessibility?

An accessible website is a website that allows people with disabilities to access its content and features without difficulty.

An accessible website allows, for example:

Navigation using screen readers and/or braille displays (particularly used by blind and visually impaired people).
Customization of the site’s display according to user needs (text enlargement, color changes, etc.).
Navigation without using a mouse (keyboard-only navigation, via touchscreen, voice control, or any other suitable input device).

To achieve this, the website must comply with applicable standards during its development and updates.

WCAG 2.2 Level AA Compliance Statement

Antwerp City Pass is committed to making its service portal accessible.

This accessibility statement applies to the online service: https://www.antwerpcitypass.be.

Compliance Status

The portal https://www.antwerpcitypass.be is partially compliant with WCAG 2.2 Level AA. Non-compliances are listed below.

Test Results

The compliance audit carried out by Otipass shows that 100% of WCAG success criteria are met^*.

This percentage corresponds to: (out of a total of 31 applicable criteria)

31 compliant criteria
0 non-compliant criteria
9 non-applicable criteria
16 untested criteria

_{(*) This percentage is provisional. It is based on the automated report covering 40 out of 56 criteria.}

Non-accessible Content

Untested

Criterion 1.3.2: Meaningful Sequence
Criterion 1.4.11: Non-text Contrast
Criterion 2.1.2: No Keyboard Trap
Criterion 2.2.6: Timeouts
Criterion 2.3.1: Three Flashes or Below Threshold
Criterion 2.4.3: Focus Order
Criterion 2.5.1: Pointer Gestures
Criterion 2.5.2: Pointer Cancellation
Criterion 2.5.4: Motion Actuation
Criterion 2.5.7: Dragging Movements
Criterion 3.2.1: On Focus
Criterion 3.2.2: On Input
Criterion 3.2.6: Consistent Help
Criterion 3.3.4: Error Prevention (Legal, Financial, Data)
Criterion 3.3.7: Redundant Entry
Criterion 3.3.8: Accessible Authentication (Minimum)

Non-compliance

Not applicable

Criteria for which the relevant content is absent from the audited pages (automatic detection via axe-core).

Criterion 1.2.2: Captions (Prerecorded)
Criterion 1.2.3: Audio Description or Media Alternative (Prerecorded)
Criterion 1.2.4: Captions (Live)
Criterion 1.2.5: Audio Description (Prerecorded)
Criterion 1.4.2: Audio Control
Criterion 2.2.1: Timing Adjustable
Criterion 2.2.2: Pause, Stop, Hide
Criterion 3.1.2: Language of Parts
Criterion 3.3.3: Error Suggestion

Preparation of this Accessibility Statement

This statement was prepared on 12 August 2026.

Technologies used to build the website:

HTML5
CSS3 / SCSS / Bootstrap
JavaScript / jQuery
ARIA
SVG

User Agents, Assistive Technologies, and Tools Used to Test Accessibility

Automated tests

This audit uses the axe-core tool to automatically detect accessibility issues.

Some WCAG success criteria require manual verification and are not covered by this automated audit.

Manual tests

Additional tests are required to ensure proper rendering of content with assistive technologies, in accordance with WCAG 2.2 Level AA requirements:

Wave (Chrome plugin)
Lighthouse (Chrome)
Web Developer (Chrome plugin)
WCAG Contrast Checker

Pages of the website that were subject to compliance checks:

Feedback and contact information

Do you have comments or experience accessibility issues that have not yet been addressed and are not listed as work items? If so, please let us know.

Send an e-mail to info@visitantwerpen.be.

We will strive to provide an answer within 7 business days.

Ombudsman

Were you not helped effectively? The ombudsman will process your report once you have talked it through with the city, i.e. after you have first presented your problem to the city itself. She/he handles your report independently and mediates where possible.

Email ombudsvrouw@antwerpen.be, call +32 800 94 843 (free of charge) or drop into the office at 25 De Coninckplein, near the Permeke Library. The entrance is on Muizenstraat and opening hours can be found at: www.antwerpen.be/ombudsvrouw.